FAQs

Membership

How do I change my password?

Please click here. If you don’t receive an email to reset your password within 10 minutes, contact us for assistance.

How do I cancel my membership?

If you need to cancel your membership at any time, please contact us and we’ll process your cancellation. We do not provide refunds for memberships that are cancelled early. Once your membership is cancelled, all events and directory listings will become inactive on the website.


Directory

How to I change the information on my directory listing?

We currently are not able to allow users to edit their own directory listings.  If you’d like to make any changes, please contact us and we’ll make the changes in a timely manner.

I just posted my listing and don’t see it.

We do review every posting to the website to avoid spam and to make sure it was entered properly.  Please allow 24-48 hours for any information to go live on the website.  More than likely, you’ll see it in an hour or so.

I’d like my business to be listed under another category.

We’re happy to make sure your business appears in the appropriate categories.  Please email us, info@phillyareayoga.com, with this information and we’ll take care of it.  We ask that you choose categories that represent your primary business.

What does “Featured” mean?

Featured businesses will be highlighted at the very top of the directory list.  They will be the first business seen on their category page, and they will rotate through the Featured spaces on our homepage.

I’d like to upgrade my monthly membership to be featured.

If you have a free listing, you can register directly on the website.  You will need to re-enter your directory information so that we can capture the additional information for a paid listing.

If you already have a paid membership, email us, info@phillyareayoga.com, and we’ll get back to you.


Events

I’m having trouble logging in.

If you were a member prior to March 2015 and cannot log-in, please contact us and we will help reset your password. Many accounts prior to this date require updating.  Please make sure you always use the log-in box found at the bottom right hand corner of each page.

What is the Organizer?

The organizer is the name of your business or the business hosting the event.  Please do not use the name of the individual teaching the program or the event will be lost on searches related to your business.

DO NOT re-enter your organizer name.  Once you enter your organizer it is stored in the system.  When you add more events simply find your organizer in the drop down.  Re-entering your organizer will cause your events to be missed on searches for your business.

Is there a way to highlight one of my events on the website?

We do offer our members discounted, reasonable rates for additional advertising on the website and in our email newsletter.  Email us, info@phillyareayoga.com, for more information.

I’d like to edit the information on an event I’ve already posted.

You can do that on the website. Make sure you are logged-in and find My Events.  You can edit or delete events here.

I’m not sure how to enter a recurring event.

When entering recurring events, enter both the start and end date as the date of the first occurrence.  Then choose the appropriate recurrence (day, week, and month).  We ask that you choose an end date that is no longer than three months from the start date, to be sure that the program is still running.  You can edit this if the program is still running at that point.

I posted an event that will happen in three months, but I need to cancel my membership, will it stay on the calendar?

No.  You must have an active membership for any of your information to appear on the website.

I have a Personal Membership and only a few events during the year, however, 2 of those events are in the same month. Do I need to upgrade my membership?

We understand that this may happen.  You may post up to 2 events in one month providing that you average one event per month and maintain your membership for a minimum of the same amount of months.


Social Media and Email Newsletters

How do I make sure my event is shared on the Philly Area Yoga Facebook page?

We maintain a calendar of social media posts to make sure that our members get equal attention.  However, some businesses simply have more events and sometimes our schedule is full – and we may not mention every upcoming event.  If you’d like to make sure something gets on our calendar, just let us know, info@phillyareayoga.com, and we’ll work with you.

Can I have my event mentioned in the Philly Area Yoga email newsletter?

We do our best to include everything in the newsletter, but we can’t guarantee it, unless you’ve purchased advertising space.  If you’d like your upcoming event highlighted, you can reserve an advertising space in one of our newsletters to guarantee placement.   Email us, info@phillyareayoga.com, for more information.

 

**Note: Users are responsible for their own images and must have ownership or permission to use any photos.  My Area Yoga will not be held responsible for the photos uploaded by members.